Booking Information
How to Book
To schedule or cancel an appointment or to inquire about any specific information please call or email us!
Call 519-657-7929
New Patient Information
Prior To Your Appointment
We will send out the following and request that they be filled out and returned prior to your first appointment to avoid unnecessary wait times during your appointment.
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New Patient Form
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Transfer of Records Form (to transfer your records from previous dental offices, if applicable)
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Insurance information (if applicable)
Upon Arrival
Be sure you bring the following items with you on the day of your first visit:
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List of current medications (can be requested from your pharmacy if necessary)
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A form of accepted payment (see below)
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Insurance information (ID and plan number, if applicable)
During Your Appointment
Initial visits include a dental cleaning and exam which entails:
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Review dental and medical history
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Dental health assessment
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Gum health assessment
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Oral cancer screening
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X-rays if necessary
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Diagnose additional treatment if necessary
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Address any concerns you may have
After the initial new patient exam, all patients will be placed on an individualized checkup and cleaning schedule (for more information
on your personalized schedule please give us a call).
If additional treatment has been diagnosed at your initial exam, a free personal estimate can be requested and appointments will be scheduled appropriately.
Should you have any questions, please feel free to discuss them with
us at your first or subsequent visits. We are happy to help you in any way we can. Please don’t hesitate to let us know if there is anything we can do to make your first visit as comfortable as possible.
Payment & Notes
Please note payment is expected at the time of service. Accepted forms of payment include:
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Cash
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Visa and Mastercard
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Interac debit
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Cheques
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E-transfers
Please see below for financial and insurance information as well as cancellation and late policies.
Office Policies
Late Policy
Cancellation Policy
Insurance Policy
If you arrive more than 15 minutes past your scheduled appointment time we reserve the right to cancel the appointment and
reschedule for an alternate date.
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Should you need to change a scheduled appointment, we would appreciate the courtesy of being informed at least two full business days in advance.
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If your appointment is for a half or full day, we require at least four business days notice.
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SHORT NOTICE CANCELLATIONS MAY BE SUBJECT TO A FEE.
We file most insurance claims as a courtesy for you at no cost, and reimbursement will be directed to the plan member or office. Please bring your insurance plan information with you. And please note that most dental insurances are intended to cover some, but not all of the cost of your dental care.